Returns & Refunds Policy

30-Day Free Refunds

We want you to be completely happy with your purchase. If you are not satisfied for any reason, you may return your order within 30 days of delivery for a full refund — free of charge. There are no restocking fees, no return shipping costs for you to pay, and no minimum order value required.

Returning From Any Location

Our 30-day refund policy applies to every customer, everywhere. We accept returns from any location worldwide, and no region is excluded from this policy.

How to Start a Return

Simply email us at patricianelson7boai9rw@hotmail.com with your order number and a short note telling us you would like to return your order. We will reply with the return instructions you need. Please do not send items back before contacting us, so that your return can be logged and processed correctly.

Return Shipping

Return shipping is free. We will provide you with the return details at no cost, and you will not be charged for sending the item back. If a return label or collection arrangement is required, we will take care of it.

Condition of Returned Items

Items should be returned in a reasonably unused condition, with their original packaging where possible. Light inspection or trying out a product is completely fine. We understand that some items may have been opened or partially used before you decided to return them — please just let us know in your email, and we will review it fairly and work with you.

Refund Timing

Once your return is received, we will inspect it and notify you of the outcome. Approved refunds are issued to your original payment method. Refunds are typically processed within 5–10 business days after approval; your bank or card provider may need a few additional days to post the funds to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or a full refund, including any return shipping, at no cost to you. You do not need to return a damaged or incorrect item unless we ask you to.

Exchanges

If you would prefer a different item, size, or variant, let us know in your email and we will arrange an exchange subject to availability. If the replacement is unavailable, we will issue a full refund instead.

Items We Cannot Refund

A refund cannot be issued for gift cards, for orders reported more than 30 days after delivery, or for items that have been altered or damaged through misuse after delivery. Everything else is covered by our 30-day free refund policy.

Late or Missing Refunds

If you have been notified that your refund was approved but have not received it, please check with your bank or card provider first, as posting times vary. If the refund still has not appeared, email us at patricianelson7boai9rw@hotmail.com and we will trace it for you.

Contact Us

For any question about returns, refunds, or the status of an existing return, email us at patricianelson7boai9rw@hotmail.com.